-----Original Message-----
From: Murray Lambden - personal mail [mailto:murray@murrayandmarie.com]
Sent: 21 November 2011 22:32
To: 'support@1and1.co.uk'
Subject: RE: C251016445 - 1&1 Internet Support
Hi, I've waited for another 7 hours. The domain has not been transferred, nor is it forwarding or even pointing to the root directory. This is getting oneandone a bad name. Hopefully this will be finalised in the next few hours to prevent the considerable disruption continuing for a further week.
Thank you.
-----Original Message-----
From: support@1and1.co.uk [mailto:support@1and1.co.uk]
Sent: 21 November 2011 15:36
To: murray@murrayandmarie.com
Subject: RE: C251016445 - 1&1 Internet Support
Dear Murray Lambden, (Customer ID: 2384892)
Thank you for contacting us.
We do appreciate your prompt reply and do apologize for the inconvenience that this has brought to you. We are going to forward your case to our back end administrators for further checking and proper advises. Please do wait for an update coming from them. It is our pleasure to assist you and your understanding is very much appreciated.
If you have any further questions please do not hesitate to contact us.
--
Sincerely,
Elsie Estrera
Technical Support
1&1 Internet Limited
� Registered at Cardiff, Company number 3953678 - VAT No GB 752539027
Aquasulis House, 10-14 Bath Road, Slough, Berkshire, SL1 3SA, United Kingdom
Thanks but still this latest fix is not working. Please could you complete the domain transfer as a matter of urgency and then this forwarding solution will no longer be necessary. The service has been disrupted for almost a week now.
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