FW: C251016445 - 1&1 Internet Support

-----Original Message-----
From: Murray Lambden - personal mail [mailto:murray@murrayandmarie.com]
Sent: 21 November 2011 13:39
To: 'support@1and1.co.uk'
Subject: RE: C251016445 - 1&1 Internet Support
Thanks but still this latest fix is not working. Please could you complete the domain transfer as a matter of urgency and then this forwarding solution will no longer be necessary. The service has been disrupted for almost a week now.

-----Original Message-----
From: support@1and1.co.uk [mailto:support@1and1.co.uk]
Sent: 21 November 2011 04:50
To: murray@murrayandmarie.com
Subject: RE: C251016445 - 1&1 Internet Support
Dear Murray Lambden, (Customer ID: 2384892)
Thank you for contacting us.
As we check, the status of the recent changes made is still ongoing. Please allow it a couple of hours to propagate. Once it has completed, it should be forwarded to http://79.170.44.78/manxathletics.com/index.html.
If you have any further questions please do not hesitate to contact us.
--
Sincerely,
Karen Becillote
Technical Support
1&1 Internet Limited
� Registered at Cardiff, Company number 3953678 - VAT No GB 752539027
Aquasulis House, 10-14 Bath Road, Slough, Berkshire, SL1 3SA, United Kingdom
> Thanks for your latest email. My point was that although I had removed the link to the Website creator, the domain manxathletics.com is still not accessing the root directory. The file Capture3.jpg shows a folder number whereas the file Capture5.jpg (my other account with you) makes a direct reference to the root folder. I have since tried to forward the manxathletics.com domain to a new site (not at oneandone) but still I get the error message as per the attachment Capture4.jpg. The impression I get is no matter where the domain manager indicates the domain should be directed to, the command is not working. Could it be that because I have applied to move the domain to another host that any changes I try to make are being blocked? This shouldn't happen because I am still paying for a service.
>
> -----Original Message-----
> From: support@1and1.co.uk [mailto:support@1and1.co.uk]
> Sent: 20 November 2011 14:05
> To: murray@murrayandmarie.com
> Subject: RE: C251016445 - 1&1 Internet Support
>
> Dear Murray Lambden, (Customer ID: 2384892)
>
> Thank you for contacting us.
>
> Would be able to provide us the domain name in concern for further checking here on our end? We have checked you two contracts earlier and could not see any domain that is pointing to any application like website creator. Your patience is highly appreciated.
>
> If you have any further questions please do not hesitate to contact us.
>
> --
> Sincerely,
> Leslie Ancajas
> Technical Support
> 1&1 Internet Limited
>
> ? Registered at Cardiff, Company number 3953678 - VAT No GB 752539027
> Aquasulis House, 10-14 Bath Road, Slough, Berkshire, SL1 3SA, United Kingdom
>
> > Thank you but domain has not yet reverted to the root directory.
> >
> > Murray