FW: C251016445 - 1&1 Internet Support

-----Original Message-----
From: Murray Lambden - personal mail [mailto:murray@murrayandmarie.com]
Sent: 19 November 2011 22:18
To: 'support@1and1.co.uk'
Subject: RE: C251016445 - 1&1 Internet Support

Another 10 hours have elapsed without you either giving me the capacity to publish my files or move to another host. It was changes instigated by your company that brought about the problem - i didn't change anything. I refer you to my previous email, however, and note that the domain was assigned to website creator by you. Please allow me to publish files to the root directory as i have been for the past 11 years or speed up the very slow domain transfer process.

-----Original Message-----
From: Murray Lambden - personal mail [mailto:murray@murrayandmarie.com]
Sent: 19 November 2011 12:09
To: 'support@1and1.co.uk'
Subject: RE: C251016445 - 1&1 Internet Support

Thank you. I now (finally) have access to my files again but this still doesn't resolve the original problem that I get the attached message when accessing the website.

Is it something to do with one of several separate faults that you have admitted to such as this sent by one of your staff 4 day ago which has not been fixed:

"We sincerely apologize for the mess up .

We checked this domain name which is manxathletics.com and this domain name is pointing to WebsiteCreator."

-----Original Message-----
From: support@1and1.co.uk [mailto:support@1and1.co.uk]
Sent: 19 November 2011 06:02
To: murray@murrayandmarie.com
Subject: RE: C251016445 - 1&1 Internet Support

Dear Murray Lambden, (Customer ID: 2384892)

Thank you for contacting us.

We checked the issues on webfiles already been fixed.
Please try to double check on your end and try to launch webfiles if you still encounter the same issue.

If you have any further questions please do not hesitate to contact us.

--
Sincerely,
Jennifer Bringuela
Technical Support
1&1 Internet Limited

Registered at Cardiff, Company number 3953678 - VAT No GB 752539027 Aquasulis House, 10-14 Bath Road, Slough, Berkshire, SL1 3SA, United Kingdom

> Dear Jefferson
>
> Nearly two further days have passed since you provided this update. It has been almost 4 days since a "10-15 minute" break in service resulted in the removal of all my files accumulated over an 11 year period (and no access to replace them). Had you cared about customer service surely it would have been possible to have provided a temporary solution for your customers. If you reflect on the initial advice I was given I was told that I should attend to the problem! I have now resolved to move most of my business to another host because I have, in the past, threatened to make such a move but after a period of time problems like this have returned. As an act of good faith perhaps you could speed up the unnecessarily slow transfer of my domain to a new host as it is something I am only doing because of your company's failure to provide good service.
>
> Your sincerely
>
> Murray
>
> -----Original Message-----
> From: support@1and1.co.uk [mailto:support@1and1.co.uk]
> Sent: 17 November 2011 02:43
> To: murray@murrayandmarie.com
> Subject: C251016445 - 1&1 Internet Support
>
> Dear Murray Lambden, (Customer ID: 2384892)
>
> Thank you for contacting us.
>
> This email pertains to the issue you have with regards to the error
> you have received after your have accessed 'Webfiles' application from
> the 1&1 Control Panel. Our admins have already verified that this is a
> bug on the system that is already known and reported to our
> developers. At the moment, we do not have an estimated time frame for
> the fix however rest assured that we are currently working on a
> resolution. Once we have the fix, it will be implemented to all
> affected customers. To ensure that your case will be taken cared of, I
> will be adding the details of your case to the list of affected
> customers. We understand that you might be anxious to have this
> resolved as soon as possible so thank you so much for your patience
> while we work on the resolution
>
> If you have any further questions please do not hesitate to contact us.
>
> --
> Sincerely,
> Jefferson Quijano
> Technical Support
> 1&1 Internet Limited
>
> ? Registered at Cardiff, Company number 3953678 - VAT No GB 752539027
> Aquasulis House, 10-14 Bath Road, Slough, Berkshire, SL1 3SA, United
> Kingdom
> -----
> No virus found in this message.
> Checked by AVG - www.avg.com
> Version: 2012.0.1869 / Virus Database: 2092/4620 - Release Date:
> 11/16/11
>
>
-----
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2012.0.1872 / Virus Database: 2092/4624 - Release Date: 11/18/11