FW: C251016445 - 1&1 Internet Support

Two days after they told me that I should fix the problem, One&One have admitted that they have a known problem but have not realised that I have already started the process to move the domain to another company!

-----Original Message-----
From: support@1and1.co.uk [mailto:support@1and1.co.uk]
Sent: 17 November 2011 02:43
To: murray@murrayandmarie.com
Subject: C251016445 - 1&1 Internet Support

Dear Murray Lambden, (Customer ID: 2384892)

Thank you for contacting us.

This email pertains to the issue you have with regards to the error you have received after your have accessed 'Webfiles' application from the 1&1 Control Panel. Our admins have already verified that this is a bug on the system that is already known and reported to our developers. At the moment, we do not have an estimated time frame for the fix however rest assured that we are currently working on a resolution. Once we have the fix, it will be implemented to all affected customers. To ensure that your case will be taken cared of, I will be adding the details of your case to the list of affected customers. We understand that you might be anxious to have this resolved as soon as possible so thank you so much for your patience while we work on the resolution

If you have any further questions please do not hesitate to contact us.

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Sincerely,
Jefferson Quijano
Technical Support
1&1 Internet Limited

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