FW: C251016445 - 1&1 Internet Support

-----Original Message-----
From: Murray Lambden - personal mail [mailto:murray@murrayandmarie.com]
Sent: 20 November 2011 06:46
To: 'support@1and1.co.uk'
Subject: RE: C251016445 - 1&1 Internet Support
Thank you for recognising the inconvenience. The domain should have remained assigned to the root directory (webspace/webfiles?) - what I find difficult to understand is how you identified an error several days ago (that my account had been changed by you to a web site creator) and yet the problem was not resolved. I emphasise again that I have been a customer for 11 years and have always uploaded files to the same directory using the same FTP process until your ill fated upgrade.

-----Original Message-----
From: support@1and1.co.uk [mailto:support@1and1.co.uk]
Sent: 20 November 2011 00:42
To: murray@murrayandmarie.com
Subject: RE: C251016445 - 1&1 Internet Support
Dear Murray Lambden, (Customer ID: 2384892)
Thank you for contacting us.
We really do sincerely apologize for the inconvenience this have caused you. As we checked your domain manxathletics.com is assigned to the website creator application. May we ask if this is the correct application where your webiste files are created or they are on your webfiles area? Please specify to us where should be the domain be pointed for we can check further. Again we do sincerely apologize for the inconvenience this have caused you.
If you have any further questions please do not hesitate to contact us.
--
Sincerely,
Mary Arn Malapitan
Technical Support
1&1 Internet Limited
� Registered at Cardiff, Company number 3953678 - VAT No GB 752539027
Aquasulis House, 10-14 Bath Road, Slough, Berkshire, SL1 3SA, United Kingdom
> Another 10 hours have elapsed without you either giving me the capacity to publish my files or move to another host. It was changes instigated by your company that brought about the problem - i didn't change anything. I refer you to my previous email, however, and note that the domain was assigned to website creator by you. Please allow me to publish files to the root directory as i have been for the past 11 years or speed up the very slow domain transfer process.